Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+. Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10. 
Remove "HP Support Solutions Framework" through Add/Remove programs on PC. HP Support Solutions Framework - Windows Service, localhost Web server, and Software. 
This tool will detect HP PCs and HP printers. Note: This tool applies to Microsoft Windows PC's only. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Make sure to dry it thoroughly before attempting to scan again. Use a lint-free cloth slightly dampened with water or a mild glass cleaner to clean the scanner glass.
Clean the scanner glass: If the scanner glass is dirty or smudged, it can affect the scanning performance. Look for any available firmware or software updates and follow the instructions to install them. Visit the official HP support website (hp.com) and search for the OfficeJet Pro 8710 printer model. Update firmware and software: Outdated firmware or software can cause compatibility issues and malfunctions. Wait for a few seconds and then press the power button again to turn it back on. To reset the OfficeJet Pro 8710, locate the power button on the front of the printer and press and hold it for about 10 seconds until the printer turns off. Reset the printer: Sometimes, performing a reset can help resolve various issues. Power on the printer and check if the grinding noise and scanner failure still persist. Restart the printer: Turn off the printer, unplug it from the power source, wait for about 60 seconds, and then plug it back in. If you find any debris or objects, carefully remove them. Open the scanner lid and inspect the area carefully. Check for any obstructions: Make sure there are no paper jams or foreign objects obstructing the scanner mechanism. If you're experiencing a scanner failure or hearing a grinding noise when starting up your HP OfficeJet Pro 8710 printer, there are a few steps you can take to troubleshoot and resolve the issue. Thank you for posting your query, I will be glad to help you. Business PCs, Workstations and Point of Sale Systems. 
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Printing Errors or Lights & Stuck Print Jobs. Notebook Hardware and Upgrade Questions.
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